Q: What can I recycle under the NTCRS?

A: You can recycle televisions, computers, printers, and computer accessories for free under the National Television and Computer Recycling Scheme (NTCRS). This includes items like desktops, laptops, monitors, keyboards, mice, cables, and multi-function devices.

👉 Click here to view the full list of accepted items.

Q: What items aren’t accepted through this program?

A: Some items, like mobile phones, batteries, kitchen appliances, and toner cartridges, aren’t covered by the NTCRS. If you’re unsure where to take these, try Planet Ark’s Recycling Near You website to find the right recycling option in your area:

🌐 recyclingnearyou.com.au

Q: Do I need to wipe my data before dropping off my device?

A: Yes—we recommend removing all personal data from computers, hard drives, or USBs before you drop them off.

Once your items are handed in, they can’t be retrieved and are sent directly into the recycling process. This process doesn’t include data wiping, so it’s important to take care of this step yourself.

Q: How do I wipe my data safely?

A: It’s easier than you think! We've put together some handy tips and links to guide you through the process of wiping your PC or laptop.

👉 Click here to learn how to wipe your device

Q: Where can I drop off my e-waste?

A: We have over 300 collection sites across Australia! Use our drop-off locator to find your nearest Ecycle Solutions collection point.

📍 Find a drop-off location near you

Use a trusted third-party tool to overwrite the data.

Q: Is it really free to recycle through this program?

A: Yes! Recycling under the NTCRS is free for households and small businesses when dropping off eligible items at a participating Ecycle Solutions collection point. Fees may apply for items not covered under the scheme or for non-compliant commercial quantities.

Q: Can businesses use the service too?

A: Absolutely. Small businesses are welcome to drop off eligible items free of charge. If you're a larger organisation with bulk or non-standard items, please contact us to discuss tailored collection or recycling options.

Q: What happens to my e-waste after I drop it off?

A: Once collected, your items are transported to approved recycling facilities. They’re dismantled, sorted, and processed, with over 90% of materials recovered for reuse in new products—keeping valuable resources in circulation and supporting the circular economy.

Q: Is there a limit to how much I can drop off?

A: There is no strict limit for households or small businesses. However, for larger volumes or bulk commercial drop-offs, please contact us in advance to ensure the site can accommodate your items.

Q: Can I drop off my items in any condition?

A: Please ensure items are not contaminated (e.g. with food, liquids, or hazardous waste). Items should be as clean and intact as possible for safe handling and processing.

Q: Do you offer pick-up or collection services?

A: Yes, we do! While most customers use our drop-off locations, we also offer collection services for businesses or customers with larger quantities or items that fall outside the NTCRS scope.

If you're unsure whether your e-waste qualifies for pick-up or isn’t covered by the scheme, feel free to get in touch with our team. We’re happy to discuss your specific needs and find the best recycling solution for you.
Please note: a small fee may apply for out-of-scope items or specialised services.